April Scent of the Month: Daisy Twinkle by Marc Jacobs

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FAQ

How does Sunday Scents select its perfumes?

We select our perfumes based on its reputation, brand association, and market exposure. A perfume that may be popular in Europe may not be the same in Singapore, and vice versa. Not every new release is a good release, so we weigh it against classics and bestsellers.

Our job is to filter out all the noise from thousands of perfumes being released every year and curate a collection befitting of the Sunday Scents audience.

Can I refill the Sunday Scents atomiser with my own perfume?

We do not recommend it as our vials are not airtight and are not designed to keep perfume for longer than 6 months.

Sunday Scents will not be responsible for leaks, contamination of perfume, skin allergies and the like, should you persist to use the atomiser with your own fragrance after its use-by date. We reserve the right not to service anyone who misuses our atomisers beyond its design capability.

Are your perfumes genuine?

Yes, of course!

Sunday Scents Pte Ltd is a legal, Singapore-registered company (Co. reg. no. 201614102E).

We do not sell imitation perfumes. All our stock is obtained from trusted distributors in Singapore (to name a few: Luxasia, Coty, LS Cosmetics, HFC International Prestige) and New York.

Sunday Scents Pte Ltd repackages genuine designer fragrances by decanting the perfume from its original bottle into our self-manufactured atomisers. Sunday Scents Pte Ltd is not affiliated with the designer or manufacturer in any way, and we have no agreement or arrangement to repackage the perfume.

 

Can I cancel an order?

For subscriptions, your order must be cancelled before the 14th of the next month.

For all other orders, your order can be cancelled only if it has not yet been handed over to our courier. Once you receive an email that your order has been fulfilled, your order can not be cancelled and no refund will be given.

For Concierge orders, no cancellation is allowed.

Can I return a perfume?

Due to the nature of our product, returns are not possible. We stand by the authenticity of our perfumes. For exceptional cases of return, please contact us and we will be in touch shortly.

What do I do if I don’t like the perfume I bought?

We are sorry to hear that. Unfortunately, perfumes are considered personal consumables and cannot be returned or exchanged. We endeavour to provide as much information as possible on the perfumes we carry, so that our customers can make informed decisions.

While we understand that perfumes are, at the end of the day, a subjective olfactory experience, we urge you not to let your perfume go to waste. Consider re-gifting it to a friend or family member – they may like what you don’t!

Why do you require my phone number?

Once your order has been submitted to our courier, you will receive an SMS notification regarding delivery hours. Delivery notifications is proof that your package has not been lost and/or delivered wrongly (unless… you gave us the wrong address).

Can I request for an alternative delivery date?

Yes, you may. Please contact us immediately after payment. Requests will be not be entertained if your package has already been submitted to our courier.

How long do I have to wait to receive my perfume?

Upon confirmation of your order, we have an average 2-day turnaround period to process and pack your parcel. After which, they will be dispatched by our courier provider within 2-3 working days. the 2 options we have are:

For orders under $50 – additional $5

For orders above $50 – free

Do you ship internationally?

Unfortunately, we do not ship internationally at the moment due to customs restriction on flammable items. We are currently working on this and hope to make international delivers happen soon. If you are a customer from outside Singapore, please leave your contact details with us and we will be sure to get in touch once international shipping is available!

How do I track my order?

We currently use Qxpress as our courier provider. You may track your order here.

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